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Shall we stay where we are or change trains

Depending on which study you believe, and what industry you’re in, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one. It seems today that many software houses are more focused on new sales than analysing customers who are leaving and the actual impact to their business.…
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Approaches to implementation

Too Simplistic Change is complex, amorphous and dynamic. Taking a step by step approach seems intuitive to most and leaders don’t and shouldn’t be micro managing every aspect of the change. However, when designing an implementation make sure there are plenty of feedback loops, regular evaluations and open-ended adaptations. Embedding these into an implementation plan…
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HRIS procurement

LitE helps Law Firm with HRIS Procurement

We are working with a law firm to help them with HRIS procurement. In response to the firm’s continued growth and expanding client base, in 2013 the firm opened its London office. Since then they have continued to grow from strength to strength. The firm has nearly doubled in turnover over the last six years. It now…
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Honesty is the best policy! (Part 2)

I recently took my car into a garage for them to investigate a smell of diesel fumes, that seemed to be coming into the car via the air conditioning. I was keen to resolve the issue. After several hours the garage got back to me and said they had identified the fault and needed to…
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Sevenoaks School

Fantastic, many thanks for all your help.